Refund policy

At Averra, your trust matters more than any sale. If a product isn’t right for you, we’ll make it right. Below is everything you need to know about returns, refunds, and order changes.

OUR PROMISE

Every Averra order is backed by our 90-day money-back promise. If it isn’t right, write to us and we’ll make it right.

90-Day Return & Refund Window

You may request a return or refund within 90 days of receiving your item. If you believe your product is damaged, defective, or incorrect, please contact us immediately at info@shopaverra.com so we can resolve the issue as quickly as possible.

Return Conditions

To ensure your return is accepted, please make sure of the following:

  • Products must be returned in their original packaging with all plastic wraps and/or tamper seals intact.

  • We may request a photograph as proof of the product’s condition before approving a return.

  • If the returned item is opened, dirty, damaged, or otherwise unsellable, unfortunately, we cannot process a refund.

  • Refunds can only be processed for up to two items per order. If you’d like to return more than two items, we’ll happily provide store credit or an exchange for the additional products.

Unfortunately, we also cannot accept returns on sale items or gift cards.

Return Shipping Fees

The cost of returning an item is the responsibility of the customer. You will need to cover the return shipping fee and arrange for the product to be shipped back to us securely. Please make sure to use a reliable shipping method with tracking, as we cannot be responsible for lost or undelivered return packages.

We encourage you to pack the item safely to avoid any damage during transit. Once we receive the product in its original condition, your refund will be processed.

Refunds

  • Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original method of payment within 1–5 business days, depending on your bank or card provider.

  • If rejected due to not meeting the return conditions, the product may be shipped back to you at your request.

  • Please note that only the cost of the item will be refunded. Original shipping charges, if any, are non-refundable.

Order Cancellations

We understand that sometimes you may change your mind. Orders may be canceled within 24 hours of purchase by contacting us at info@shopaverra.com.

After 24 hours, your order is likely to have already been processed and dispatched from our warehouse. At this stage, cancellation may no longer be possible because your item is already on its way. If you still wish to cancel after this period, please wait for delivery and follow our return process above.

Damaged or Defective Items

If your product arrives damaged or defective, please notify us right away and provide clear photos showing the issue. We will offer you one of the following solutions:

  1. Resend the item at no additional cost.

  2. Provide a full refund to your original payment method.

Our team is committed to resolving such issues quickly and fairly so you can shop with confidence.

Chargebacks & Returns Policy

We kindly ask all customers to contact us first if they experience any issues. We are committed to finding the right solution for you, whether that means a replacement, refund, or store credit.

To ensure a smooth and fair process:

  • Please submit all refund or return requests through info@shopaverra.com within the applicable 90-day period.

  • If a chargeback or payment dispute is filed before contacting us, we may be unable to process a separate refund while the dispute remains open.

  • Any refund or replacement request will be reviewed after the payment dispute has been resolved or withdrawn.

We encourage you to give our support team the opportunity to assist you before escalating the matter through your bank or payment provider.

Final Note

Your trust means everything to us. We are committed to providing high-quality products and reliable customer support. If you have any questions about this policy or need assistance with your order, please contact us at info@shopaverra.com.